Industry | BPO
Business Process Outsourcing
Working with 9 of the top 10 BPOs globally, ThinScale is the industry’s leading choice for Endpoint Security, Management and Automation. We deliver cost-effective solutions at scale for remote and hybrid workforces.
Built for Hybrid & Remote BPOs
Reduce Capital & Operation Costs
Endpoint Security & Compliance
Rapid Scaling & Talent Acquisition
Built for Hybrid & Remote BPOs
With the adoption of remote and hybrid working, BPOs are under pressure to provide technical solutions to some of the challenges typically associated with flexible-working; security and compliance, speed of deployment, supportability, cost-effectiveness, agent onboarding, and logistics.
In this 2 minute video, find out how BPOs are delivering secure, scalable and rapid work at home programs using BYOD with Secure Remote Worker.
Reduce Capital & Operation Costs
We work with BPOs to dramatically cut capital expenditure on new devices and reduce operational costs for ongoing device management and logistics. And in what is a hugely competitive market, BPOs can pass these savings onto their customers to sustain and grow their business.
With ThinKiosk, BPOs can extend the lifecycle of existing devices and reduce IT workload through remote imaging, patching, and updating. Secure Remote Worker enables the delivery of secure and compliant BYOD, allowing agents to work at home using personal devices. This eliminates the need to deliver devices to work at home agents or retrieve devices when they leave.
Endpoint Device Security & Compliance
ThinKiosk & Secure Remote Worker are secure by design, enabling personal and corporate devices to maintain PCI, HIPAA and GDPR compliance on the endpoint:
- Encrypted & segregated workspaces, with dedicated write filtering and temporary storage
- Windows Patch, Firewall, and Security Management
- Application, Service, and USB Device control
- Restricted access to key operating system components
- Pre-installation device vetting & continuous assessment
Rapid Scaling & Talent Acquisition
ThinScale helps BPOs to rapidly scale and deploy thousands of personal devices, all controlled through a centralized endpoint management platform, in order to meet their clients’ headcount requirements.
Through secure BYOD programs, BPOs can hire and onboard new agents faster than ever, reducing early-stage attrition by up to 40%. With Secure Remote Worker, agents simply download the software onto a pre-validated personal device. When they log in, they can access corporate resources via a secure, locked-down environment.
The benefits to BPO Professionals
ThinScale products have been designed to benefit IT, HR, and Operations teams.
IT
Security & Compliance
Meet the stringent compliance requirements demanded by QSAs for PCI and HIPAA compliance, particularly when operating a BYOD program in a remote or hybrid setting.
Management & automation
Manage, update, and configure security policies on secure workspace remotely to reduce IT workload while ensuring the highest standards are met at all times. Deploy resources and re-image devices as needed from the central management console.
Operations
Business Continuity
Protect your BPO against business disruptions with ThinScale’s purpose-built remote and hybrid working security solutions. We helped the world’s leading BPOs navigate the Covid-19 pandemic and can ensure that adverse weather global events don’t result in a loss of productivity or business.
Reduce costs
BPOs can extend the lifecycle of the hardware that they already own and utilize agents’ personal devices, creating massive cost-savings. By operating a BYOD program, the time and expense of logistics is removed entirely. ThinScale’s software licenses can be deployed, retracted, and redistributed quickly and simply.
HR
Scale up at speed
Use the in-built validation tool to reduce your time-to-hire by focusing only on candidates with BYOD-suitable machines. Onboard and deploy agents within a fraction of the time compared to sending them corporate devices. This can reduce early-stage attrition by up to 40%.
Agent productivity
Ensure that agents have a seamless work experience no matter what device they use or whether they are on-site or WaH. Agents can even work for multiple end-clients using the same device, with no risk of data contamination or leakage.
| Gary Praznik
CEO,
iQor
ThinScale enables us to scale our BYOD solution rapidly and while we simultaneously manage virtual work streams remotely.
ThinScale enables us to scale our BYOD solution rapidly and while we simultaneously manage virtual work streams remotely.
| Gary Praznik
CEO,
iQor
Download the SRW Case Study
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- Eliminating security risks with BYOD
- Reducing costs and logistical overheads
- Fast, quick and hassle-free agent onboarding
- Scalability & business resilience
- Achieving PCI & HIPAA compliance in a BYOD environment
Eliminating security risks with BYOD
Reducing costs and logistical overheads
Fast, quick, and hassle-free agent onboarding
Scalability & business resilience
Achieving PCI, HIPAA compliance in a BYOD environment
